Legal

Terms & Conditions

These Terms & Conditions (“Terms”) describe the commitments between Finsolis and enterprise clients subscribing to our autopay infrastructure. By accessing or using the platform, you agree to these Terms.

1. Services

Finsolis provides managed UPI autopay orchestration, mandate lifecycle tooling, analytics, and related support services (the “Services”) in accordance with the executed commercial agreement. Service modules, SLAs, and onboarding scope are detailed in the applicable Order Form.

2. Eligibility

Only regulated financial institutions, NBFCs, or enterprises approved by Finsolis may access the Services. You confirm that you possess all approvals required by applicable law to process customer payments and mandate data.

3. Customer Obligations

  • Maintain accurate customer data and promptly communicate any mandate status changes to Finsolis.
  • Ensure internal systems that connect to the Services follow the integration and security guidelines shared during onboarding.
  • Provide end-customers with legally required disclosures and consent artefacts aligned to your regulatory obligations.

4. Fees & Payment

Fees are invoiced as per the commercial agreement. Payments are due within thirty (30) days of invoice date. Overdue balances may accrue interest at 1.5% per month or the maximum rate allowed by law, whichever is lower.

5. Confidentiality

Each party agrees to protect all non-public information received under the engagement. Confidential information includes platform credentials, customer data, business plans, and performance metrics. Disclosure is restricted to personnel and advisors who need to know and are bound by written confidentiality commitments.

6. Intellectual Property

Finsolis retains all rights, title, and interest in the Services, associated documentation, and underlying technology. Subject to your compliance with these Terms, you receive a non-exclusive, non-transferable license to access the Services during the subscription period.

7. Data Usage

We process data solely to deliver the Services, fulfil risk and compliance checks, improve product performance, and meet legal obligations. Aggregated or anonymised insights that do not identify your institution or customers may be used for benchmarking and product development.

8. Warranties & Disclaimers

The Services are provided on an as-is basis, subject to agreed SLA commitments. Except as explicitly stated, Finsolis disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

9. Liability

Neither party is liable for consequential or punitive damages. The aggregate liability of Finsolis for claims arising out of these Terms will not exceed the fees paid in the preceding twelve (12) months.

10. Term & Termination

These Terms remain in force for the duration of your subscription. Either party may terminate for material breach if the breach remains uncured for thirty (30) days after written notice. Upon termination, you must cease platform access and certify deletion of any Finsolis confidential information.

11. Governing Law

These Terms are governed by the laws of India. Courts located in Bengaluru, Karnataka shall have exclusive jurisdiction, unless the parties agree to binding arbitration under the Arbitration and Conciliation Act, 1996.

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